How Do I Get Support for Canvas?

All employees and students, please follow the steps below for Canvas support. 

*Note to BBH Technicians. If issue needs to be escalated please do so via the proper workflow.

If it’s an issue with logging into Canvas please contact SMU support at 510-907-2555 option 1 or submit a ticket here https://samuelmerritt.teamdynamix.com/TDClient/123/SupportPortal/Home/

For all other Canvas support issues,

• Please call 24/7 Canvas support at 1 (833) 250-2078 or (510-907-2555 option 3)
• or reach out to Academic Technology by emailing aii@samuelmerritt.edu
• or chat at https://cases.canvaslms.com/liveagentchat