Universal Print - QR Code Print Job Release

The most common way to release a print job from a Universal Print printer is by opening your phone's camera app and scanning the QR code attached to the printer.

NOTE: If you have a dedicated desktop printer in your office or you're a student printing to one of the student shared printers (ie library or computer lab), then you'll be able to print without having to use the secure release with QR code. All you need to do is add the printer to your computer by following the appropriate 'Setup of Universal Print Instructions'.

*Note as of August 2026 the CoPilot mobile app by Microsoft is no longer used, the scan will redirect to a web sign in to release print jobs. 

Please Uninstall the CoPilot app.
 

Secure Release with QR Code 

This feature holds your print job in the queue until you physically walk up to the printer and release it, ensuring privacy and preventing wasted prints. 

 

Requirements 

  • Please note you'll need to follow the instructions of setting up Universal Print on your device first before secure printing release with QR code. Knowledge Base - Printers

  • Android: App version 16.0.16501 or later. 

  • iOS: App version 2.76 or later. 

Step-by-Step Release Process 

  1. Walk up to the printer that has the Universal Print QR code attached. 
     

  2. Scan the QR code using your phone’s native camera app 

  • Your phone should recognize the code and prompt you to open into a web login. You may need to click the small QR code icon next to the yellow link that pops up and then select the appropriate option.

Uploaded Image (Thumbnail)

 

  1. A confirmation dialog will appear once logged in with your SMU email.

Uploaded Image (Thumbnail)

 

  1. Select the print job(s) you want to print from the list of your held jobs. 

Uploaded Image (Thumbnail)

 

  1. Tap the option to release the job(s) at the printer.

Uploaded Image (Thumbnail)


 

The document will then print from the Universal Print printer. 

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