FAQ: Session Limits and Available RDS Licensing

Q:  Are there session time limits on Remote Desktop services?

A:  Yes.  The Policy is shown below

What this Means:

If a session is broken - i.e. you lose your network connection and do not reconnect for over 1 hour, the session will be terminated.

If you have an active session that exceeds 8 hours, it will be terminated.  We do not allow VPN connections in excess of a business day so a session would be disconnected via vpn regardless.  A similar policy already exists for virtual destops.

If you leave a session idle for over 2 hours, it will be terminated.

 

Q: Why do we have Session Limits in Remote Desktop services?

A:  A couple of reasons - Idle and disconnected sessions can impact server resources while providing no benefit and should be limited.  Also, we have a limited number or RDS licenses available.  We must use session limits to ensure concurrent user licenses are available when needed and are not occupied by idle or disconnected sessions.

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Article ID: 21218
Created
Fri 8/30/24 2:26 PM
Modified
Fri 8/30/24 4:38 PM