Technology

FAQs, How to's and related articles to Technology

Categories (15)

OneDrive

Articles and FAQ's specific to OneDrive and OneDrive Client
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SMU Account Help

Information related to account management such as password reset instructions, updating employee online directory info, etc.
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Workday

Articles and resources related to Workday
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Application and Website Support

Articles and solutions related to Workday, MS Office, Canvas, Financial Aid Portal, Zoom, etc.
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Email

Email related articles and solutions
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Network and Wireless

Network related articles such as wireless connectivity instructions. See below for device specific instructions
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Telecommunications

Information related to office phones, mobile phones, fax and related technology.
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Requests

Technology requests
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Remote Work Information

Information related to working remotely for SMU's remote and hybrid workforce.
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Teams

How To, tips and Tricks related to Microsoft Teams
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Printers

How to get printer support.
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Software Downloads

Free Software for Samuel Merritt Faculty and Students
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Apporto - Virtual Lab

Information and resources for using the Apporto Desktop Streaming Application.
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Hardware Support

Resources related to Hardware Support
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Remote Desktop Web Access

Remote Desktop Web Access is a method of Accessing select on-premises applications also hosted in terminal services.
Articles here related on how to connect to the service and access the apps.
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Articles (5)

Accessing VDI Off Campus Now Requires Okta MFA

Horizon View has been updated to require Okta MFA when accessing virtual desktops from off campus. This article shows the recent changes to the user experience and what users can expect when accessing from off campus networks.

FAQ: I received this notification on my computer about Microsoft Office Updates. What does this mean?

Users may see a prompt indicating Microsoft Office applications have available updates. This FAQ explains the reasons why and what to do and expect when Office Updates are published.

Getting Remote Support with Bomgar

Bomgar is the remote support tool used by IT and methods of connecting to support staff are detailed.

How to Add a Printer for Employees

Connecting network printers for Mac and PC users.

Power Campus DataWindow Error

Power Campus DataWindow Error