How to Reset Your Microsoft Teams PIN

Resetting Your Microsoft Teams PIN

The best way for a meeting organizer to join a Teams meeting is with the Microsoft Teams desktop software. But if you're not able to use the desktop software, you may need to start the online class session or meeting over a phone call. That's where your Teams PIN (Personal Identification Number) for audio conferencing comes in.

The Teams PIN is a numeric code assigned to each Microsoft Teams user. Without your Teams PIN when dialing in via phone, you may be placed in the Audio Conferencing Center "lobby." You'll listen to on-hold music, waiting for another participant to admit you into the meeting. Entering your Teams PIN prevents the lobby wait.

If you don't already know your Teams PIN for audio conferencing, you can reset your Teams PIN.

Reset Your Teams PIN for Audio Conferencing

1. Go to Microsoft's Audio Conferencing Portal.

2. If you haven't recently logged in to Microsoft 365, you may be prompted to sign in.

  1. Faculty and staff accessing from off-campus may need to verify their identity further with an Okta MFA prompt. Select your Okta method (Send a notification, or enter a code) and act on the method to continue.
  2. The Audio Conferencing page appears. Click or tap the Reset PIN button.
  3. If successful, you receive a new five-digit Teams PIN with the message "Your changes have been saved successfully." Note your new Teams PIN.

Joining Your Meeting Using Your Teams PIN

Now that you have your new Teams PIN, you're ready to join your class session or online meeting with the PIN.

  1. Locate your Teams meeting details in a calendar item or sent email. Note the call-in audio conference number and the Phone Conference ID.

  2. Call the audio conference phone number. An automated voice welcomes you to the Audio Conferencing Center.

  3. From your phone, enter the Phone Conference ID followed by the # pound sign.

  4. An automated voice says, "If you're meeting organizer, press star now." Press the * star key. You're prompted to enter your five-digit Teams PIN followed by the # pound sign.

  5. If you entered your Teams PIN correctly, an automated voice announces, "You are joining the meeting as the organizer." You've successfully joined the audio conference as the meeting organizer.
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