Overview
These instructions apply to all SMU full time employees and students.
To get to the download for SPSS, log into https://samuelmerritt.apporto.com
Click on the app download link. See below for each type of device for specific instructions to install and license.
For any issues here are some helpful hints:
1) Cannot sign into Apporto?
-> Try your same SMU username and password. Call 510-907-2555 option 1 for account assistance.
2) App will not download?
-> Try a different browser. Check your wifi status. Restart computer if seems frozen. Check downloads folder for pending downloads.
3) Issues installing?
-> On a PC, will need software to extract the zip file first, and then run the install as administrator (right click), to install and license properly.
-> On a Mac, do not need to extract first, however when opening the file, copy paste the license key from the text file, will need this for below instructions
Instructions for PC and Mac:
PC
Click Download on the SPSS app.
The following is very important:
Right-click the download file, select "extract" or "Unzip".
Choose a location for the extract/unzipped folder.
You will see a lot of files, you can ignore all of them except for one, called "install" (it may show as "install.bat").
Within that unzipped/extracted folder, right click the "install.bat" / "install" file and click run as administrator.
This will install SPSS and license it.
(note employees may need IT to help install due to administrative rights restrictions.
Please open a ticket here
Mac OSX
Click Download on the SPSS app.
Double click the downloaded file.
Double click the pkg file to install.
Use default options during install.
The following is very important:
**See next step below for licensing.
Licensing on Mac OSX
Open SPSS. It will open the licensing dialogue box.
Click "Launch License Wizard".
The "authorization code" is included in the downloaded installation folder.
Choose "Authorized user license" not "Concurrent user license".
Copy/Paste the "authorization code" from the download file into the box.
Click Add, and click next and next, to finish the process.
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If you have any issues installing from the links above, and the troubleshooting steps at the top do not help resolve it, click on this link to open a support ticket