Information Technology Services

Service offerings related to technology support, email, WiFi, websites, printers, business applications, etc.

Categories (11)

Accounts, Access & Password

This is to report problem or request access with SMU account or password.
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Business Applications

Includes business application problems, access, or reports (not for instructional applications such as Canvas, Dropout Detective, YouSeeU, etc.)
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Computer Software and Mobile Apps

Includes computer software and mobile apps.
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Email

This for email-related problem/request such as add/remove aliases, add/remove distribution list members, distribution list creation, etc.
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Internet, VPN & WiFi

Includes Internet Access, VPN, and WiFi.
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Multimedia, Classroom & On-Site Events

Includes AV system, document camera, media system, photography, on-campus event support, smart classroom, and video production.
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Office Phone and Fax

Includes office phones, voice mail, VoIP and fax.
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Printer, Copier & Scanner

This is for printers, copiers and scanners.
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SharePoint & Teams

Includes SharePoint 2010, SharePoint Online, and Teams.
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Websites

Includes SMU web site and application web sites.
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Other

This is to report/request other problem/service.
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